RETOURBELEID

Order of the products

Regardless any written proof in possession of the customer, it is explicitly agreed that only the details registered by the computer system of L'Apostrophe bvba, its ‘hosting´ partner, or online payment partner, form the evidence of the communication, the content of the order and the whole of the transactions taking place between the Parties.

In order to place an order, the customer selects the item of its choice, chooses the colour and size, and consequently clicks on “Add to Shopping cart”. The chosen item will then be added to the “Shopping cart”. The Customer can modify its order as long as the items are in the “Shopping cart”. If the Customer wants to confirm its order, he should choose the method of delivery and payment. During the entire process it is clearly indicated what total amount would be payable by the Customer. By executing the payment process, the order will become definite and can no longer be modified.

Shipping costs are the following:

Shipping within the BeNeLux costs € 5, free shipping for orders from € 100.

Deliveries

While confirming the order, the customer can choose delivery at a certain address (residence, place of work or others).

L'Apostrophe bvba shall use its best effort to send the order to that address as soon as possible after payment confirmation of the order. Standard delivery time is within 5 business days, exceptions due to location are possible.

 

Return and refunds

Under the terms of the Belgian law and regulations (verkoop op afstand aan consumenten: Wet van 14 juli 1991) the purchaser has the right to announce to L'Apostrophe that the purchaser wants to waive the purchase, this without payment of a fine and without stating a motive within 14 workdays following the day of delivery.

If the purchaser appeals to this possibility, one has to return the goods at risk and expense of the purchaser in their original state and original packaging to L'Apostrophe bvba, Heistraat 36, 2610 Wilrijk, Belgium.

This applies only to unused, undamaged goods with their respective labels still attached and in their original packaging.

The cost and risks of returning goods are at expense of the purchaser.

L'Apostrophe bvba will refund you the already paid amount within 30 days of receiving the return.